We try to ship the same day order is received.
Weekends and holidays are excluded.

If we are out of stock of any items you order, we will notify you right away. You may then:
a. Cancel the order for a full refund.
b. Accept all the other items and receive a refund for the out of stock item(s).
c. Delay shipment until the new stock arrives.

Our obligation is to deliver the products at the delivery address you have specified in your order. We will not dispatch the products until we have received cleared funds. Our carriers may deliver the products at any time during the day.

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay. Delivery of goods is outside of our control. Therefore, any dates specified for the delivery, are approximate and are not guaranteed.

We ship with independent courier companies. The couriers do not require a signature.

Therefore, if nobody is home your order will be left at your door, unless you leave a signed note with specific instructions on where to leave your items. We choose this method as a lot of our customers prefer this than to have the parcels returned to depot.

Please make sure someone is available for receipt. We cannot be held responsible for items left by courier, but not received by customer.