We try to ship the same day order is received.
Weekends and holidays are excluded.

If we are out of stock of any items you order, we will notify you right away. You may then:
a. Cancel the order for a full refund.
b. Accept all the other items and receive a refund for the out of stock item(s).
c. Delay shipment until the new stock arrives.

Our obligation is to deliver the products at the delivery address you have specified in your order. We will not dispatch the products until we have received cleared funds. Our carriers may deliver the products at any time during the day.

We will endeavour to deliver goods within the times stated but goods are subject to availability and delay. Delivery of goods is outside of our control. Therefore, any dates specified for the delivery, are approximate and are not guaranteed.

We will not accept liability for goods lost in transit unless we are notified within five days of the expected delivery date.

We use independent carriers. If there is no one to accept the delivery of your order a card will be left by the carrier so that you can rearrange a delivery time, directly with the carrier. Ultimately, if the carrier is unable to deliver your order it will be returned to us and you will be charged for it to be re-dispatched.